Refund Policy

Last updated: 7/4/2026

1. Refund Eligibility

Thank you for purchasing our products/services at Shivasi. We offer a full money-back guarantee for all purchases made on our website under specific conditions.

If you are not satisfied with the product or service that you have purchased from us, you can get your money back no questions asked, provided your request meets our criteria.

2. Partial Refunds Within 2 Days

We allow a partial refund if your request is made within 2 days of the original purchase. The exact amount of the partial refund will be calculated based on the usage of the product/service and processing fees, and typically ranges up to 50%-80% of the initial purchase amount minus any administrative fees.

3. Non-refundable Conditions

After the 2-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two days after their purchase to ensure it fits your needs.

4. Process for Requesting a Refund

To start a refund process, please follow these steps:

• Send an email to Trade@shivasi.org.
• Include your receipt or proof of purchase.
• Include your reason for requesting the refund.

Once we receive your email, we will review the request and notify you of the approval or rejection of your partial refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.